Private All Access 9/11 Ground Zero including Tour, Museum and Observatory
Overview
ExperienceFirst offers a private, top-rated walking tour of Ground Zero, providing an opportunity to reflect on the events of September 11th. Led by a local guide, gain a personal perspective on the day's heroism and tragedy.
Explore Ground Zero and the 9/11 Memorial before visiting the 9/11 Museum with included admission. Listen to firsthand accounts and stories, and witness the impressive man-made waterfalls, a poignant tribute. This tour is a solemn and meaningful experience, allowing for quiet contemplation.
What's Included
- Timed entry to the 9/11 Museum
- Narrated walking tour
- Private guide with a personal connection to 9/11
- 9/11 Museum Entry (self-guided)
- One World Observatory Entry (self-guided)
- Gratuities
Meeting Location
185 Greenwich Street
New York, NY 10007, USA
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
180 Greenwich Street
New York, NY 10007, USA
The tour will end at the 911 Memorial. The guests will have skip the line entry to the 911 Museum. They will then have 2 hours in the museum to explore on their own and timed tickets for the One World Observatory after that.
What To Expect
Book Online
Safe & secure Easy breezy Hassle‑free
St. Paul's Chapel
15 minutes Admission Ticket Free
The Oculus
15 minutes Admission Ticket Free
The National 9/11 Memorial & Museum
2 hours Admission Ticket Included
One World Observatory
1 hour Admission Ticket Included
Additional Info
- Confirmation will be received within 48 hours of booking, subject to availability
- Wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- There is airport-style security screening at both the 9/11 Museum and One World Observatory. All bags are subject to search.
Frequently Asked Questions (7)
Q: What is the cancellation policy for the Private All Access 9/11 Ground Zero including Tour, Museum and Observatory?
Cancellation Policy
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Activity code: C-5250P34
Traveler Photos
Reviews
Average 5.00 out of 5 stars based on 65 traveler reviews collected by Cool NYC and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from Cool NYC customers.
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- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Timed entry to the 9/11 Museum.
- Narrated walking tour.
- Private guide with a personal connection to 9/11.
- 9/11 Museum Entry (self-guided).
- One World Observatory Entry (self-guided).
- Gratuities.
The minimum age to participate is 6..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Private All Access 9/11 Ground Zero including Tour, Museum and Observatory is as follows:
- Wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Private All Access 9/11 Ground Zero including Tour, Museum and Observatory will be included in your confirmation email from Cool NYC. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Timed entry to the 9/11 Museum
- Narrated walking tour
- Private guide with a personal connection to 9/11
- 9/11 Museum Entry (self-guided)
- One World Observatory Entry (self-guided)
- Gratuities
Additional Info
- Confirmation will be received within 48 hours of booking, subject to availability
- Wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- There is airport-style security screening at both the 9/11 Museum and One World Observatory. All bags are subject to search.
