New York 9/11 Memorial With a Personal Story
Overview
Experience the new WTC site with a native New Yorker
This tour offers something truly rare—authenticity. As a New Yorker personally impacted by that tragic day, I don’t rely on sensationalized stories. Instead, I offer a respectful, deeply personal, and truthful account of what happened, how the city responded, and what it means today.
If you want a meaningful, honest experience that honors the truth and the resilience of New York, this is the tour for you.
Tour is ENGLISH ONLY
What's Included
- Outdoor Walking Tour w/ Native NYC Guide w/ a Connection to 9/11
- Museum Entry Ticket NOT Included, please purchase separately
- One World Observatory Entrance NOT Included, purchase separately
Meeting Location
209 Broadway
New York, NY 10007, USA
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
180 Greenwich Street
New York, NY 10007, USA
Tour will end near the entrance to the 9/11 Museum. If guests purchase a separate entry ticket to the museum, their guide will assist them in finding the appropriate entrance.
What To Expect
Book Online
Safe & secure Easy breezy Hassle‑free
FDNY Memorial Wall
10 minutes Admission Ticket Free
The National 9/11 Memorial & Museum
30 minutes Admission Ticket Free
One World Trade Center
15 minutes Admission Ticket Free
Oculus Center
10 minutes Admission Ticket Free
St. Paul's Chapel
10 minutes Admission Ticket Free
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
Frequently Asked Questions (7)
Q: What is the cancellation policy for the New York 9/11 Memorial With a Personal Story?
Cancellation Policy
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Activity code: C-5548940P1
Traveler Photos
Reviews
Average 5.00 out of 5 stars based on 46 traveler reviews collected by Cool NYC and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from Cool NYC customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Outdoor Walking Tour w/ Native NYC Guide w/ a Connection to 9/11.
- Museum Entry Ticket NOT Included, please purchase separately.
- One World Observatory Entrance NOT Included, purchase separately.
There is no minimum age for this tour, so bring your wee one along for an adventure..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the New York 9/11 Memorial With a Personal Story is as follows:
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for New York 9/11 Memorial With a Personal Story will be included in your confirmation email from Cool NYC. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Outdoor Walking Tour w/ Native NYC Guide w/ a Connection to 9/11
- Museum Entry Ticket NOT Included, please purchase separately
- One World Observatory Entrance NOT Included, purchase separately
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
