9/11 Memorial Tour with Optional Museum and One World Access
Overview
Explore Ground Zero and the 9/11 Memorial on a powerful guided tour that brings history to life. Hear firsthand stories of resilience and heroism.
Walk past St. Paul’s Chapel, visit the FDNY 10 House, see the Survivor Tree, and stand by the 9/11 Memorial Pools where the Twin Towers once stood with a professional friendly local NYC tour guide.
Optional access to the 9/11 Museum and One World Observatory included—explore powerful exhibits and take in breathtaking views from the top of One World Trade Center.
What's Included
- One World Observatory admission (if selected at booking)
- The full Ground Zero walk — chapel, firehouse, Oculus, Memorial Pools, Survivor Tree
- Stories of symbols — why pools are shaped this way, how names are arranged, what white roses mean
- Skip-the-line 9/11 Museum entry (if selected at booking)
- A licensed New York City guide who was here, and tells it firsthand
- Gratuities
Meeting Location
Broadway & Warren St
New York, NY 10007, USA
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
What To Expect
Book Online
Safe & secure Easy breezy Hassle‑free
Warren Street & Broadway (pass by)
St. Paul's Chapel
10 minutes Admission Ticket Free
FDNY Ten House
5 minutes Admission Ticket Free
The Oculus
10 minutes Admission Ticket Free
One World Trade Center
5 minutes Admission Ticket Free
9/11 Memorial Pools
15 minutes Admission Ticket Included
Survivor Tree
5 minutes Admission Ticket Free
The National 9/11 Memorial & Museum
1 hour 30 minutes Admission Ticket Included
One World Observatory
1 hour 30 minutes Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- This tour/activity will have a maximum of 22 travelers
Frequently Asked Questions (8)
Q: What is the cancellation policy for the 9/11 Memorial Tour with Optional Museum and One World Access?
Cancellation Policy
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Activity code: C-122012P11
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Reviews
Average 4.97 out of 5 stars based on 1,048 traveler reviews collected by Cool NYC and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (8)
The answers provided below were previously given in response to questions from Cool NYC customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- One World Observatory admission (if selected at booking).
- The full Ground Zero walk — chapel, firehouse, Oculus, Memorial Pools, Survivor Tree.
- Stories of symbols — why pools are shaped this way, how names are arranged, what white roses mean.
- Skip-the-line 9/11 Museum entry (if selected at booking).
- A licensed New York City guide who was here, and tells it firsthand.
- Gratuities.
This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Apr 2025The minimum age to participate is 3. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the 9/11 Memorial Tour with Optional Museum and One World Access is as follows:
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for 9/11 Memorial Tour with Optional Museum and One World Access will be included in your confirmation email from Cool NYC. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- One World Observatory admission (if selected at booking)
- The full Ground Zero walk — chapel, firehouse, Oculus, Memorial Pools, Survivor Tree
- Stories of symbols — why pools are shaped this way, how names are arranged, what white roses mean
- Skip-the-line 9/11 Museum entry (if selected at booking)
- A licensed New York City guide who was here, and tells it firsthand
- Gratuities
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- This tour/activity will have a maximum of 22 travelers
